Lucio — Terms of Service

Effective Date: April 18, 2026 · Last Updated: April 18, 2026

Welcome to Lucio. These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and Aleksandr Iusupov PR Beograd ("Lucio," "we," "us," or "our"), the provider of the Lucio meditation application and related services (together, the "Service"). Please read these Terms carefully. By creating an account, downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms include important provisions that affect your legal rights, including a mandatory individual arbitration clause and a class action waiver in Section 17. You may opt out of arbitration within 30 days of first accepting these Terms as described in that section.

1. Acceptance of Terms

By accessing or using the Service you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and any additional terms presented to you in-app. If you are using the Service on behalf of another person, you represent that you have authority to bind that person to these Terms. Your continued use of the Service after changes to these Terms become effective constitutes acceptance of those changes.

2. Who We Are and How to Contact Us

The Service is operated by:

Aleksandr Iusupov PR Beograd
Jurija Gagarina 231, local 329
11073 New Belgrade (Novi Beograd)
Republic of Serbia
Company registration number (matični broj): 67540565
Tax identification number (PIB): 114393562

General and legal contact: s.yousupov@gmail.com

For questions about these Terms, the Service, or your account, please email us at the address above.

3. Eligibility

The Service is intended for adult users only. You must be at least 18 years old to create an account or use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a person under 18, we will delete it promptly; parents or guardians may contact us to request deletion.

4. Your Account

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Provide accurate, current, and complete information when creating an account and keep it up to date. You may use only one account per person unless we explicitly permit otherwise. You must notify us immediately at s.yousupov@gmail.com if you suspect unauthorized use of your account.

You may delete your account at any time from within the Service (Settings → Account → Delete Account) or by contacting us. Deletion removes your personal information as described in our Privacy Policy, subject to limited retention periods required for legal, security, or operational reasons.

5. Subscriptions, Billing, Auto-Renewal, Free Trial, Cancellation, and Refunds

The Service offers auto-renewable subscriptions providing access to premium features (together, "Lucio Premium"). The subscription options currently offered are:

• Lucio Premium Annual — USD 49.99 per year, billed once per year. A three (3) day free trial is available to new users who have not previously subscribed. If you do not cancel at least 24 hours before the end of the free trial, the subscription will automatically convert to a paid subscription and you will be charged the annual price.
• Lucio Premium Monthly — USD 7.99 per month, billed once per month. No free trial.

Prices are shown in U.S. dollars. Your local currency and price may differ, including applicable taxes where Apple collects and remits them on our behalf. Apple will display the correct localized price before purchase.

5.1 Auto-Renewal

Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period, at the price of the selected plan. The renewal price is the then-current price for that plan; Apple will notify you before any price increase in accordance with its policies, and certain price increases require your explicit consent.

5.2 Free Trial

If you start a free trial, you will not be charged during the trial period. Unless you cancel at least 24 hours before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged the then-current price. Any unused portion of a free trial is forfeited when you purchase a subscription. Free trials are available only to users who have not previously subscribed to Lucio Premium.

5.3 Managing and Cancelling Your Subscription

You can manage and cancel your subscription at any time in your Apple ID account settings:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select Lucio and tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period; you retain access to Lucio Premium until that time. Deleting the Lucio app does not cancel your subscription — you must cancel through Apple.

5.4 Refunds

All purchases are processed by Apple through in-app purchase. Lucio does not process payments and generally cannot issue refunds directly. Refund requests must be submitted to Apple at reportaproblem.apple.com or through the App Store. Apple's refund policy applies. Where mandatory consumer protection law in your jurisdiction entitles you to a refund or withdrawal right, those rights are preserved and are not affected by this section.

5.5 Taxes

Prices do not include taxes, duties, or similar governmental levies unless expressly stated. Where Apple collects taxes (including VAT for EU users), those taxes are remitted by Apple in accordance with its policies. You are responsible for any taxes that are legally your obligation.

5.6 EU Withdrawal Right

If you are a consumer in the European Union, the United Kingdom, or a similar jurisdiction with statutory withdrawal rights for digital services, you have the right to withdraw from your subscription within 14 days of purchase. By starting a subscription and selecting immediate access to the Service, you expressly request immediate performance of the digital service and acknowledge that you lose your right of withdrawal once we have begun supplying the Service, to the extent permitted by applicable law. This does not limit any other refund right you may have.

6. Promotions, Promo Codes, and Gift Subscriptions

From time to time we may offer promotions, promo codes, or gift subscriptions with specific terms. Such terms will be presented to you before redemption and will form part of these Terms when you redeem them. Promotions have no cash value, are non-transferable unless stated otherwise, and may be limited in quantity, region, or time.

7. License to Use the Service

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Service on devices you own or control, solely for your personal, non-commercial use. This license terminates automatically if you breach these Terms.

8. Intellectual Property

All content made available through the Service — including guided meditations, audio, written text, visual design, illustrations, software, code, the "Lucio" name and logo, and any related trademarks, service marks, trade dress, and copyrights — is owned by or licensed to Lucio and is protected by intellectual property laws. Except for the limited license granted in Section 7, no rights are transferred to you. You may not copy, reproduce, distribute, publish, publicly display, perform, modify, reverse engineer, adapt, translate, or create derivative works of any part of the Service, or remove any proprietary notices, except as expressly permitted by law.

8.1 Third-Party Works Referenced in the Service

Lucio is inspired by general mindfulness and contemplative traditions, including insights informed by The Mind Illuminated by John Yates (Culadasa), Matthew Immergut, and Jeremy Graves. We acknowledge these sources without implying any endorsement, affiliation, sponsorship, or license from the authors, their estates, or their publishers. All names, book titles, and trademarks referenced are the property of their respective owners and are used for descriptive purposes only.

9. User Content

"User Content" means any information you submit to the Service, including journal entries, reflections, survey answers, self-assessment responses, goals, quiz answers, and any other text, voice, or data you provide.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, process, reproduce, modify (for example, to create AI-generated personalized reflections), create derivative works of, and display your User Content solely for the purposes of operating, providing, improving, and securing the Service. We will not use your User Content for advertising, and we will not sell your User Content.

You are solely responsible for your User Content. You represent and warrant that (a) you own or have all necessary rights to your User Content, (b) your User Content does not violate any law or third-party right, and (c) your User Content does not contain the personal information of another person without their consent.

We may, but are not obligated to, review or remove User Content that we reasonably believe violates these Terms or applicable law. You can delete your individual journal entries and other User Content at any time within the Service; deletion of your account removes your User Content in accordance with the Privacy Policy.

10. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service for any unlawful, fraudulent, harmful, or deceptive purpose;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except as permitted by applicable law;
• interfere with, disrupt, or circumvent any security, authentication, rate-limiting, or access-control features;
• use automated means (scrapers, bots, crawlers) to access or collect data from the Service;
• resell, rent, sublicense, or otherwise commercially exploit the Service or any content from it;
• use the Service to harass, defame, or harm any person;
• impersonate another person or misrepresent your identity;
• submit inputs to AI features that are designed to produce illegal, harmful, or defamatory outputs, or to extract training data from underlying models;
• introduce malware, viruses, or other malicious code into the Service;
• use the Service in a way that violates Apple's App Store Terms of Service or the terms of any other platform through which you access it.

We may suspend or terminate access for any violation.

11. Health and Medical Disclaimer

Please read this section carefully. Meditation is not a substitute for professional care.

THE SERVICE IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL OR MENTAL HEALTH CONDITION, INCLUDING BUT NOT LIMITED TO ANXIETY, DEPRESSION, INSOMNIA, PTSD, OR ADDICTION. The content made available through the Service — including guided meditations, courses, reflections, self-assessments, AI-generated responses, and any other outputs — is provided for general informational, educational, and wellness purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay seeking it because of something you read, heard, or experienced through the Service.

Meditation practice can sometimes surface difficult emotions, memories, or physical sensations. If you experience significant distress, pause the practice and consult a qualified professional. You participate in the Service voluntarily and at your own risk.

If you are in crisis or experiencing a medical or mental health emergency, including thoughts of suicide or self-harm, stop using the Service and contact emergency services immediately:

• United States: 911 (emergency), 988 (Suicide & Crisis Lifeline — call or text)
• United Kingdom & Ireland: 999 (emergency), Samaritans 116 123
• European Union: 112 (emergency)
• Serbia: 192 (police), 194 (ambulance), Srce 0800-300-303
• Other regions: contact your local emergency service or a recognized crisis line.

12. Third-Party Services

The Service integrates with third-party services, including Apple (in-app purchases, Sign in with Apple), Google (OAuth sign-in), and the technology providers listed in our Privacy Policy. Your use of these integrations is also subject to the terms and privacy practices of those third parties, which we do not control and for which we are not responsible.

13. Termination and Suspension

You may terminate these Terms at any time by deleting your account. We may suspend or terminate your account and access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure for us or other users, or if we discontinue the Service. On termination, (a) your right to use the Service ends, (b) provisions that by their nature should survive — including Sections 8, 9, 11, and 14–22 — will survive, and (c) we may delete your data in accordance with our Privacy Policy.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING AI-GENERATED CONTENT, WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusions are not permitted, the warranties are limited to the minimum extent required by applicable law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUCIO, ITS OWNER, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).

Some jurisdictions do not allow the limitation or exclusion of certain damages. To the extent such limitations are not permitted, our liability is limited to the minimum extent required by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for gross negligence or wilful misconduct.

16. Indemnification

You agree to defend, indemnify, and hold harmless Lucio, its owner, affiliates, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to (a) your use of the Service, (b) your User Content, (c) your breach of these Terms, or (d) your violation of any law or third-party right. We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense.

17. Dispute Resolution — Informal Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights.

17.1 Informal Resolution First

Before filing a formal dispute, you agree to try to resolve any dispute informally by emailing us at s.yousupov@gmail.com with a description of the issue. We will attempt to resolve the dispute through good-faith negotiation within 60 days.

17.2 Binding Individual Arbitration

If we cannot resolve the dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that (a) you or we may bring an individual action in small-claims court, and (b) either party may seek injunctive or equitable relief in court for intellectual-property infringement. Arbitration will be administered by a recognized arbitration provider applying rules appropriate to consumer disputes; if no selection is reached, the arbitration shall be conducted in Belgrade, Serbia, under the rules of the Permanent Arbitration at the Serbian Chamber of Commerce, or at another venue mutually agreed.

17.3 Class Action Waiver and Jury Trial Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. To the extent permitted by applicable law, you and we waive any right to a trial by jury.

17.4 30-Day Opt-Out

You have the right to opt out of this arbitration agreement by sending a written notice to s.yousupov@gmail.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out." The notice must include your full name, email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect the rest of these Terms.

17.5 Mandatory Local Rights Preserved

If you are a consumer in the European Union, the United Kingdom, California, or another jurisdiction whose mandatory consumer-protection laws grant you rights that cannot be waived by contract, those rights apply to you regardless of the provisions of this Section 17, and this Section 17 applies only to the extent consistent with those laws.

18. Governing Law and Venue

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict-of-laws rules. Subject to Section 17 (Arbitration), the courts of Belgrade, Serbia, have exclusive jurisdiction over any dispute not resolved by arbitration. If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose laws require the application of your local law or venue, those mandatory local rules apply and are not displaced by this Section.

19. Apple-Specific Terms (Licensed Application End User License Agreement)

The following additional terms apply when you access the Service on iOS via the Apple App Store:

• These Terms are concluded between you and Lucio, and not with Apple. Lucio, not Apple, is solely responsible for the Service and its content.
• The license granted to you under Section 7 is limited to a non-transferable license to use the Service on any Apple-branded device that you own or control, subject to the Usage Rules set forth in Apple's Media Services Terms and Conditions.
• Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service, if any, to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
• We, not Apple, are responsible for addressing any claims by you or any third party relating to the Service, including product-liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection or similar legislation.
• In the event of any third-party claim that the Service or your use of it infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist-supporting" country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-app notice before the changes take effect. The "Effective Date" at the top of this page indicates when the current Terms became effective. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

21. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any additional terms presented in-app, constitute the entire agreement between you and Lucio regarding the Service.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice.

Force Majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, internet or telecommunications outages, or vendor failures.

Electronic Communications. You consent to receive communications from us electronically (including by email and in-app notice), and you agree that such communications satisfy any legal requirement that such communications be in writing.

Notices. Notices to us must be sent to s.yousupov@gmail.com. Notices to you may be provided by email (to the address on file) or by in-app notification.

Export Controls. You agree to comply with all applicable export and re-export restrictions and regulations in your use of the Service.

Language. These Terms are provided in English. Translations, if any, are for convenience only; the English version controls.

22. Contact and Copyright Complaints

For questions, notices, or concerns under these Terms, contact:

Aleksandr Iusupov PR Beograd
Jurija Gagarina 231, local 329, 11073 New Belgrade, Serbia
Email: s.yousupov@gmail.com

Copyright Complaints. If you believe that content on the Service infringes your copyright, email s.yousupov@gmail.com with (a) a description of the copyrighted work, (b) the location on the Service of the allegedly infringing material, (c) your contact information, (d) a statement that you have a good-faith belief that the use is unauthorized, (e) a statement under penalty of perjury that the information is accurate and that you are authorized to act, and (f) your physical or electronic signature.

Thank you for using Lucio.